Terms & Conditions

Acceptance of the Terms and Conditions


The www.australianopaljewellers.com.au Web Site is owned and operated by Australian Opal Jewellers. By accessing, using or browsing this site, you acknowledge and agree to all of the terms and conditions contained herein. By continuing you also acknowledge that you have read and understood these Terms and Conditions. Australian Opal Jewellers reserve the right to change any of the information contained herein at any time and you should check the current terms and conditions prior to use. As a valued customer of our web site, please ensure that you read these Terms and Conditions prior using this site or ordering any of items from this online store. If you require clarification of the meaning of any of these Terms and Conditions, contact Australian Opal Jewellers via email opals@australianopaljewellers.com.auprior to ordering any jewellery.


Copyright & Infringement


The Australian Opal Jewellers web site design, text, images, graphics, logos and designs are copyright by Australian Opal Jewellers. The content on this web site is the property of Australian Opal Jewellers and protected by copyright law. Any third party text and/or images has been given prior approval for use.  At the discretion of the owners, and only upon written permission, will permission be granted to any other party to electronically copy and print portions of the Australian Opal Jewellers web site for the sole purposes of placing an order with Australian Opal Jewellers or using the same as a shopping or information resource.  Any other use of materials on this web site without expressed permission by Australian Opal Jewellers is prohibited. In the event that the owners of this web site learn of any infringement or threatened of any of the intellectual property rights under this agreement or any common law passing-off by reason of imitation of get-up or otherwise, the owners of this site shall have the right, at the licensee's expense to institute and prosecute such actions in the company's name.




Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site.  


Comments and Submissions


Australian Opal Jewellers welcomes your feedback regarding this web site, as well as any of our products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Australian Opal Jewellers will not be treated as confidential information and by submitting such information you are granting Australian Opal Jewellers an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Australian Opal Jewellers will only use your first name in connection with any such information, materials, suggestions, ideas, comments or photos without your prior written consent.




Australian Opal Jewellers provide this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. Australian Opal Jewellers do not warrant that any information available on the Australian Opal Jewellers web site is accurate, current or complete. Australian Opal Jewellers are not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental loss of any claims by third parties.




Purchase and Pricing


In purchasing goods via our web site you must pay for those items at the time of purchase, in the manner specified on our website. There is no guarantee as to the immediate availability of goods advertised available for purchase via this web site. The prices that appear on this web site are quoted in Australian dollars and are valid and effective only in Australia. The price, if affected, will include the GST, Australian Opal Jewellers take no responsibility or liability for the accuracy of any such price as it applies to any particular purchase.


Security Policy


All protocols use communication techniques that employ widely accepted error detection and/or recovery mechanisms. We have a secure connection that ensures that the information transmitted is safeguarded. We use Secure Socket Layer (SSL) encryption technology to encrypt the information sent from your computer to our computer so that nobody can decode it, intercept it or read it. This way we ensure your privacy is kept.


Image Appearance and Colour


While Australian Opal Jewellers have endeavoured to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate. All reasonable care is taken to ensure that photographs reflect as accurately as possible the actual size of products, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some products may appear larger or smaller than their actual size when represented in this website. Should you wish to clarify the colour or dimensions of any item, please arrange an appointment in store prior to making any purchase of these items, otherwise Australian Opal Jewellers holds no responsibility for misrepresentation.


Return Policy for Items Sold Online


Australian Opal Jewellers jewellery has a 30 day policy from the date of purchase. Please choose carefully as we are not obliged to provide a refund or allow an exchange simply because you changed your mind, made a wrong selection or found similar elsewhere. Notify us immediately if you received an incorrect or faulty item and we will assist you regarding the process on how to return the items. Items cannot be sent back without a Return Reference Number, and clients should request this from our website prior to sending any goods back. We shall pay for or reimburse you for any shipping cost to return the faulty or incorrect item to us at our discretion, or unless a receipt for return is provided. Potential refund of shipping cost will be issued by direct deposit or cheque at your own discretion within 7 days upon receipt of goods. Also, we shall notify you regarding time frame of replacing the items.


Faulty Piece/ Damaged in Transit


If you receive a faulty item, kindly provide us detailed information about it so we can assess the piece properly. Items found without any defects will be returned to you at your own cost. We will not refund or replace a product where in reasonable opinion the product has become of unacceptable condition due to misuse and failure to take reasonable care. If the item has been damaged in transit, please contact us immediately. We will require photos of the item, the packaging and the box it came in to support your claim. Claims will be assessed by the Postal Service before any action or reimbursement is provided by Australian Opal Jewellers.





Shipping and Delivery


Subject to this Agreement, we will supply to you the products shown on your order confirmation. All standard orders will be shipped within 3-5 business days, excluding weekends and public holidays. Custom/Variation to standard orders will depend on a case by case basis, please email us prior to purchase if the items are needed for a particular date, email opals@australiangemstones.com.au. If pieces are being custom made to size and are not a standard item or size, delivery may take up to 7 weeks.  We will advise of the delivery date via email, and you can then place your order as per usual.  Unfortunately we cannot deliver an order of multiple items to different delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. All orders will be shipped using registered postage with Australia Post; a signature will be required upon delivery. If you will not be available to sign for your order, Australia Post may leave you a card stating that they tried to deliver your parcel and you will be required to collection your parcel from a nearby Post Office. For orders outside of Australia, please contact us prior to ordering products and we will advise if these special arrangements are possible. If Express Post is required, additional charges will apply as outlined in your purchase order.


Refunds & Returns


Please choose carefully as we do not give refunds because of a change of mind due to the delicate nature of each piece of jewellery. Credit notes and exchanges will be granted at our discretion and is determined on a case-by-case basis however strictly within 30 days and in brand new condition.